File a dispute online or by phone with your credit card company. If you never got your order and the charge appears on your credit card statement, you can dispute it as a billing error. If the seller hasn’t shipped the item within the timeframe they promised when you bought it, you can cancel the order. If you bought something online and never got it, notify the seller as soon as possible. Share your experience on social media: companies monitor social media and may reply if they see you’re dissatisfied with their response to your complaint.Consider getting help from a consumer organization like Call for Action, Consumer Action, or the Better Business Bureau.Write a complaint letter: we have advice to help you do that and a sample letter.If you qualify for a return but the seller won’t give you your money back, you have some options: For most payment types, the seller must give you a refund within 7 business days of accepting the return. But what if a seller won’t give you a refund even though you qualify for it? Or what if you ordered something and never got it?Ī seller’s return policy should tell you if you can return the item for a refund and how to do that. Haven’t we all bought stuff online when we could easily run to the store (figuratively, of course) and be back home in less than 30 minutes? Because reputable online businesses want happy, returning customers, they make returning something almost as simple as buying it. Identity Theft and Online Security Show/hide Identity Theft and Online Security menu items.Unwanted Calls, Emails, and Texts Show/hide Unwanted Calls, Emails, and Texts menu items.Money-Making Opportunities and Investments.Jobs and Making Money Show/hide Jobs and Making Money menu items.Credit, Loans, and Debt Show/hide Credit, Loans, and Debt menu items.Shopping and Donating Show/hide Shopping and Donating menu items.
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